jitaae Privacy Policy

When you interact with jitaae, we collect different categories of personal data depending on how you use the platform. We collect only the information that is genuinely necessary for the purposes described in this Privacy Policy. Below is a breakdown of the data categories we gather and the circumstances in which each is collected.

Data You Provide Directly: This includes all information you enter into registration forms, KYC upload portals, customer support chat windows, and any feedback or survey forms made available on the jitaae platform. We ask that all information you provide is accurate, complete, and kept up to date.

Data We Collect Automatically: Certain technical and usage data is collected automatically each time you visit or interact with jitaae. This is done through server logs, cookies, and similar tracking technologies (see Section 4 for full details on cookies). This data helps us maintain platform security, detect fraud, and continually improve the quality of your experience.

Data From Third Parties: In some cases, jitaae may receive data about you from third-party sources. For example, our payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) may confirm transaction statuses, and identity verification providers may validate documents you submit during KYC. We do not purchase data lists from data brokers or marketing agencies.

jitaae uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected without first obtaining your consent.

• Account Management: To create, verify, and maintain your jitaae account, including identity and age verification as part of our KYC process.
• Transaction Processing: To process deposits, withdrawals, and bonus credits securely via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in BDT.
• Platform Delivery: To provide access to sports betting (cricket BPL, IPL, T20 World Cup), live casino games, slots, Rummy, Fishing Expert, and all other jitaae products.
• Customer Support: To respond to your queries, complaints, and support requests in a timely and informed manner.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account hacking, bonus abuse, and other prohibited conduct described in our Terms and Conditions.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be experiencing gambling-related harm, and to enforce self-exclusion requests and deposit limits.
• Platform Improvement: To analyse usage data and improve the performance, features, and user interface of the jitaae platform.
• Marketing Communications: To send you promotional offers, bonus alerts, and news about upcoming tournaments (e.g., BPL, IPL) — but only if you have opted in to marketing communications from jitaae. You may opt out at any time.
• Legal & Regulatory Compliance: To comply with applicable legal obligations, respond to lawful requests from public authorities, and maintain records required for audit purposes.

jitaae processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to perform our contract with you — specifically to operate your account, process transactions, and deliver the gaming services you have signed up for.
• Legal Obligation: We are required by applicable law to collect and retain certain data, including identity verification documents for KYC purposes and transaction records for anti-money-laundering (AML) compliance.
• Legitimate Interests: We process technical and usage data on the basis of our legitimate interests in operating a secure, fair, and commercially viable platform. This includes fraud detection, abuse prevention, and platform analytics. We always balance our legitimate interests against your rights when relying on this basis.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

If you would like more information about the specific legal basis applicable to any particular processing activity, please contact us at [email protected].

jitaae uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) to ensure the platform functions correctly, to keep your session secure, and to better understand how players use the site.

Managing Cookies: You can control and delete cookies through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Samsung Internet on Android) allow you to block or delete cookies from specific websites. Please note that disabling strictly necessary cookies will impair the functionality of the jitaae platform — you may find it difficult or impossible to log in or maintain an active session if these cookies are blocked.

jitaae does not use third-party advertising cookies or behavioural profiling cookies for the purpose of serving targeted advertisements on external websites.

jitaae does not sell your personal data. We may share your data with carefully selected third parties only where it is necessary to deliver our services, comply with legal obligations, or protect the security and integrity of the platform. The categories of third parties with whom we may share your data are set out below:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. Each of these providers operates under its own privacy policy and data protection obligations.
• Identity Verification Partners: Third-party KYC providers may receive copies of your identity documents (National ID card, passport) for the purpose of verifying your age and identity. These providers are contractually prohibited from using your data for any purpose other than identity verification on behalf of jitaae.
• Game Content Providers: Game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive your player ID and relevant gameplay data (stake amounts, game outcomes) for the purposes of delivering their games and resolving disputes. These providers do not receive your full identity or contact data.
• Technology and Infrastructure Partners: Cloud hosting and data storage providers that host jitaae's servers and databases. These providers process data solely on our instructions and may not use it for their own purposes.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement, regulatory bodies, tax authorities, or courts where we are legally required to do so, or where we believe disclosure is necessary to protect the rights, property, or safety of jitaae, our players, or third parties.
• Business Transfers: In the event of a merger, acquisition, or sale of jitaae's business or assets, your personal data may be transferred to the acquiring entity. We will notify you of such a transfer and any material changes to this Privacy Policy that result from it.

All third parties with whom jitaae shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for their own marketing or other independent purposes.

jitaae retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with legal requirements and our legitimate operational needs. The following retention schedules apply:

• Account and Identity Data: Retained for the full duration of your account and for a minimum of five (5) years following permanent account closure, in compliance with AML and KYC record-keeping obligations.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, in line with financial record-keeping best practices.
• Technical and Usage Data: Retained for up to twenty-four (24) months in an identifiable form, after which it may be aggregated and anonymised for statistical analysis purposes.
• Customer Support Communications: Retained for three (3) years from the date of the last communication in a support thread, unless a longer retention period is required by an ongoing dispute or legal process.
• Marketing Consent Records: Retained for the duration of your consent and for two (2) years after withdrawal of consent, as evidence that marketing was conducted lawfully.

Once the applicable retention period has elapsed, jitaae will securely delete or permanently anonymise your personal data so that it can no longer be linked back to you. Anonymised, aggregated data may be retained indefinitely for statistical and research purposes.

Protecting your personal data from unauthorised access, loss, alteration, or disclosure is a top operational priority for jitaae. We implement a layered set of technical and organisational security measures appropriate to the nature and sensitivity of the data we hold.

Password Security: jitaae stores account passwords using one-way cryptographic hashing (bcrypt or equivalent). This means that even jitaae staff cannot retrieve your plaintext password — if you forget it, a reset link will be sent to your registered email address rather than the password being revealed.

Two-Factor Authentication (2FA): We strongly encourage all jitaae account holders to enable 2FA from within their account security settings. With 2FA active, even if a third party obtains your password, they cannot access your account without also having access to your registered mobile device.

Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jitaae will notify affected users as promptly as practicable, providing details of the nature of the breach, the likely consequences, and the steps we are taking to address it. We will also notify relevant authorities where required by law.

While jitaae takes all reasonable precautions to secure your data, no internet-based platform can guarantee absolute security. You play an important role in keeping your account safe by choosing a strong, unique password and enabling 2FA. If you suspect your account has been compromised, contact us immediately at [email protected].

As a jitaae user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a description of your request. We will respond within thirty (30) days.

We will not discriminate against you or alter the services available to you as a result of exercising any of the above rights, except where the data you request to have deleted is strictly necessary for us to continue providing the service (in which case, deletion of that data may result in account closure).

If jitaae discovers or is notified that a user under the age of 18 has registered an account or submitted personal data to the platform, we will immediately suspend that account, delete the associated personal data, and refund any deposits made, in accordance with our responsible gaming obligations.

If you are a parent or guardian and believe that your child has registered on jitaae, please contact us immediately at [email protected]. We will investigate and act on all credible reports promptly.

jitaae uses KYC age verification as a primary control to prevent underage gambling. All new accounts must verify their date of birth and, where required, submit a government-issued identity document such as a National Identity Card (NID) or passport confirming they are 18 years of age or older. Accounts that cannot be verified as adult will be suspended until verification is completed.

jitaae may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of our business. When we make material changes to this policy, we will notify registered users by email to the address registered on their jitaae account, with at least seven (7) days' notice before the changes take effect.

The updated Privacy Policy will always be available at jitaae.com/privacy-policy, with the effective date clearly displayed at the top of the document. We recommend bookmarking this page and reviewing it periodically, particularly if you make a large deposit or intend to claim a promotional offer, as updated policies may affect how your data is used in relation to those activities.

Your continued use of jitaae after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you may request account closure by contacting [email protected] prior to the effective date.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jitaae handles your personal data, please reach out to our support team. We are committed to addressing privacy enquiries thoroughly and in a timely manner.

• Email: [email protected] (plain text — not a link)
• Response Time: Within 5 business days for general privacy enquiries; within 30 days for formal data subject rights requests.
• Language: All privacy communications are handled in English.
• Operating Hours: Our support team is available around the clock, Bangladesh Standard Time (BST, UTC+6).

When contacting us about a privacy matter, please include your registered account email address and a clear description of your enquiry so that we can locate your records and respond efficiently. For security reasons, we may ask you to verify your identity before disclosing or modifying any personal data held on your account.